Housekeeping Manager

JOB DESCRIPTION Love the land, the ocean and the people of Kohanaiki. “E mālama I ko uka, ko kai, a me ko Kohanaiki no ka pono I k ākou”. Position Title : Housekeeping Manager Reports to: Executive Housekeeper Job Summary : Assist the Executive Housekeeper by supervising all aspects of the Housekeeping/Laundry operation.

Job Responsibilities

The following description of job responsibilities and standards are intended to reflect the essential functions of the position. This outline does not detail every aspect of the position and there may be other responsibilities and duties as assigned. Job Specifics: Train and monitor workmanship of all Housekeepers. Enforce Kohanaiki Policies and Procedures and other policies assigned by Executive Housekeeper.

Initiate and suggest plans to motivate employees achieve work goals. Discipline employees according to Kohanaiki Standards of Conduct. Maintain accurate Employee Attendance Log. Ensure clean, orderly and safe conditions throughout all areas of Kohanaiki. Ensure quality services are rendered in meeting and exceeding guests’ needs.

Schedule staff accordingly to labor standards and forecasted occupancy. Assist employees in solving work problems. Conduct employee briefings during the absence of the Executive Housekeeper. Coordinate all Housekeeping projects with Executive Housekeeper. Keep employees informed regarding policies, procedures, and other relevant company information.

May leave property to pick up supplies. Assists with departmental orientation of new employees. Inventory linen and supplies. Ensure all employees wear the proper Kohanaiki approved uniform/attire Assist in the purchasing/ordering of supplies. Assist in Payroll preparation. Responsible for turning to Security all Lost and Found items brought to the Housekeeping Office.

Perform quality assurance inspection of Hale Club, Clubhouse, Residences and all Public Areas. Prepare reports as required. Perform other related duties as assigned.

Qualifications

High School Diploma or equivalent required. College degree preferred. Valid U.S. Driver’s License. Knowledge of cleaning methods and cleaning equipment. Ability to conduct training programs is required. Previous knowledge of managing employees is required. Able to motivate employees, handle discipline in accordance with Kohanaiki.

Previous management experience in a Housekeeping Department preferred. C ustomer Service Responsibility: Ensures that the club's customer service standards are maintained at an exceptional level. Presents self in a professional manner including appearance, identification, and general communication and conduct at all times.

Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events. Listens effectively, responds to guests’ requests in a friendly “can do” manner. Dependability: Attendance : Adheres to established schedule of work hours.

Follows established procedures for early notification to supervisor when unable to report to work. Call a manager 30 minutes before shift starts to avoid an improper call in. Punctuality: Arrives to work at scheduled times and works until authorized to leave. Attends all mandatory education/in-service programs and demonstrates understanding of responsibilities through appropriate actions.

Demonstrates effective communication by utilizing positive verbal and non-verbal skills in all interactions. Must be able to work a flexible schedule and extra hours when needed. Safety: Demonstrates adherence to the club's safe practice procedures and makes recommendations to improve safety. Reports any unsafe work practice to supervisor.

Consistently utilizes proper body mechanics in performance of responsibilities, as evidenced by supervisor’s observation and no injury to self or others due to improper work habits. Follows proper reporting procedures when injured at work. Is aware of the location of material safety data sheets and refers to them when necessary.

Physical and Mental Requirements of the Job: Able to work indoors under regular office conditions; outdoors in all types of weather. Ability to work under pressure with daily deadlines and constant changes. Ability to do mathematical calculations and work with several types of computer programs. Must have strong sense of attention to detail.

Must be able to enforce Kohanaiki Policies and Procedures. Walking, sitting, pushing and pulling on a frequent basis. Must be able to push, pull, and lift up to 50 lbs. Must be able to communicate clear and precise instructions and messages and give guidance. Other Duties: Assist with any special project as assigned by management.

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