Customer Service Representative (French)

David Kennedy Recruitment is working with a leading European e-commerce distributor specialising in products for babies, children and the home that is seeking to onboard a Customer Service Advisor to join their team. Position: Customer Service Representative Location: Braga, Portugal Work model: On-site, 100% Employment type: Fixed term (6 months) with possibility of extension / permanent contract.

DUTIES AND RESPONSIBILITIES

Handle customer enquiries via phone regarding order status and tracking Provide accurate and timely updates on orders and deliveries Assist customers with delivery times, shipping queries and order delays Manage and resolve customer complaints in a professional and solution-oriented manner Provide support regarding product availability and inventory-related enquiries Assist customers with order changes, cancellations, returns and exchanges in line with established procedures Liaise with internal teams and logistics partners to follow up on customer requests and resolve issues efficiently REQUIREMENTS: Native / fluent in French both verbal and written.

Fluent in English (minimum B2 level) Excellent communication skills with a strong customer-focused mindset Previous experience in a contact center or customer service environment preferred Adaptability and flexibility in a fast-paced, dynamic environment. OFFER: Competitive salary with performance-based incentives Professional growth opportunities within the BPO industry Collaborative and supportive work environment Access to exclusive travel perks and discounts Monday to Saturday: 08 AM - 5 PM + 2 days off (Sunday and 1 rotational day)