Indoor Air Quality Specialist

Indoor Air Quality Specialist Help Families Breathe Easier. Build Your Future in the Trades. Join Thornton & Grooms as an Indoor Air Quality Technician! We’re looking for someone who loves serving customers, takes pride in professional duct cleaning, and enjoys recommending HVAC upgrades and enhancements that help families achieve the best air quality for their homes.

No HVAC experience required—You will be trained by THE BEST. Bring your work ethic and willingness to learn! The Big Task Performing residential duct cleaning services while providing a professional customer experience, following company processes, and identifying opportunities for additional indoor air quality and HVAC solutions.

IAQ Technician KPIs Maintain strong customer reviews and positive customer feedback. Maintain an NPS score of 9.3 or above. Complete duct cleaning jobs within the established billable time frame. Maintain a low rate of customer property damages (under 5% of completed jobs). Skills and Experience No previous HVAC experience required; willingness to learn and develop skills within the HVAC industry.

Ability to perform residential duct cleaning services according to T&G standards. Ability to safely operate and maintain duct cleaning equipment and tools. Ability to identify potential IAQ, HVAC, maintenance, and repair opportunities while performing assigned work. Ability to communicate findings and potential solutions professionally to customers.

Ability to accurately document work and upload required photos in ServiceTitan. Living the core values and mission statement set by T&G. Completion of inside and outside training assigned by T&G. Ability to work within confined spaces, including but not limited to crawl spaces, basements, and attics. Ability to maintain a clean work area and protect the customer's home.

Requirements

Clear 9-panel drug test, background check, and a clean motor vehicle report for the past three years. Must possess a valid driver's license. Mission Statement To be ever building the professionalism, integrity, and honor of the trades. Core Values Love Professionalism Team Today Physical Demands This position requires the ability to push, pull, lift, and carry up to 100 pounds, use hand tools, and access crawl spaces, basements, attics, and other residential areas as needed to perform duct cleaning services.

The ability to repeatedly move equipment and materials throughout the workday is required. Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position primarily works in residential homes and may require working in confined spaces, unfinished areas, and varying temperatures while performing duct cleaning services.