Sales Support

THE ONE WHO MAKES IT ALL HAPPEN: SALES SUPPORT The adventure has been sold. Now it's time to bring all the details together! We're looking for an organised, proactive problem-solver to support our Sales Team (Adventure Architects) with everything that happens after the booking: coordinating arrangements, managing changes, liaising with suppliers and making sure nothing falls through the cracks.

Escape+Explore is an exclusive adventure travel company, based at our HQ in Noordhoek on the Cape Peninsula. Several of our sales managers started in junior roles with us, and experienced candidates will have scope to take on more responsibility. Main outcomes Accurate, well-managed bookings and smooth tour preparation Prompt, professional responses to agents and clients Efficient communication between Sales, After-Sales and Operations Reliable, up-to-date booking and CRM information Key responsibilities Support the Sales Team (Adventure Architects) with confirmed bookings, amendments, requotes and agent enquiries Keep booking information and guide calendars accurate in the booking system and CRM Coordinate guest information, dietary requirements, hotel details and special requests Prepare agent reconfirmations, guide packs and pre-tour documentation Liaise with Cape Town's top hotels, local suppliers and international tour operators Assist with booking changes arising from weather, guest requests or operational needs Help track enquiries and leads, and follow up outstanding bookings and payments Support general office coordination and events Requirements Knowledge and experience Matric (Grade 12. At least 5 years of working experience, ideally in a support role or the travel industry Highly computer literate, with strong Microsoft Office skills Comfortable with computer systems, and able to pick up new ones quickly (CRM or sales system experience is an advantage) Exceptional attention to detail: organised, thorough and a natural problem solver Customer-focused, with a confident, professional manner on the phone with clients and suppliers Excellent written and verbal English Trustworthy and reliable, and a strong team player A valid driver's licence and your own transport (the office has no nearby public transport) Advantageous Experience in the tourism industry, including putting together itineraries and travel arrangements Tourism systems such as Tourplan or Wetu A certification or degree in administration or project management Benefits A small, close-knit team of 20, with a fun and supportive culture, at a distinctive luxury adventure travel company Real room to grow, with remuneration in line with experience