Medical Receptionist

A busy private practice in Cape Town's Southern Suburbs is looking for a friendly, organised receptionist to be the first point of contact for patients. You will support the smooth day-to-day operation of reception, manage patient enquiries and appointments, and keep patient records accurate and confidential. MAIN OUTCOMES: Every patient welcomed warmly and every enquiry handled promptly A well-managed, accurate appointment diary Complete, up-to-date and confidential patient records Payments processed correctly and a front desk that runs smoothly KEY RESPONSIBILITIES: Welcome patients and manage reception enquiries Answer calls and respond to emails and WhatsApp messages Book, reschedule and confirm appointments Register new patients and accurately capture intake forms Update patient information and maintain electronic records Process payments and issue receipts Scan, upload and file patient documentation Support the Practice Manager with general admin and daily operations Maintain patient confidentiality and professional communication at all times Requirements KNOWLEDGE AND EXPERIENCE: Matric / Grade 12, or equivalent work experience At least 1 year of reception, admin or customer service experience preferred Reliable transport to get to work Clear, confident written and spoken English (Afrikaans will be an advantage) Computer and basic data entry skills, and willingness to learn new systems A friendly, professional and well-organised manner Strong attention to detail Ability to multitask in a busy environment Reliable, punctual and willing to learn Advantageous Previous medical reception or switchboard experience Benefits A role in a respected and growing private practice Training provided, a supportive professional environment and potential for a permanent position