Sales and Collections Internship

Job Description Job title: Sales and Collections Internship Reporting to: Branch Manager Hours: 8:00 - 17:30, Monday- Saturday Salary: Stipend for the one month Location: Within Kenya Job Purpose The Sales and Collections Interns will collaborate closely with Loans Officers and Collections Officers to meet demanding targets and deliver exceptional customer service to our small business and entrepreneur clients.

Roles & Responsibilities

1. Work in pairs with Loans Officers and Collections Officers
2. Support and maintain an excellent work environment to achieve branch targets
3. Deliver first rate customer service
4. Build excellent relationships with customer-partners and opinion leaders in catchment area 5. .Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
5. Assist in contacting debtors to receive payment
6. Assist in following up on defaulters to recover payments
7. Carry out customer education and maintain relationships
8. Assist in maintaining exhaustive and accurate Debt Management Forms
9. Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
10. Assist in spoof calling
11. Forward defaulter files to HQ collectors on appropriate date Required Skills for a Sales and Collection Intern ● A good level of general education- Diploma or degree ● Computer literacy ● Education background in sales/Marketing ● Experience in a related field will be an added advantage ● Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage ● Ensuring active support in Sales and Business Development ● Enforcement of contract and repayment obligations ● General support to all tasks ● Timely communication to customers and all stakeholders ● Support in Branch Operations ● Information Collection ● Integrity and ability to work in consumer finance. ● High motivation and self-starter attitude. ● Functional problem solver. ● Process discipline and ability to follow SOPs. Relationships With Purpose
12. Branch Manager Direct line manager, who will offer ongoing support and supervision, as well as the conduit to the Management 2.Branch Team Staff Collaborate closely with Loans Officers and Collections Officers to meet branch targets 3.Customers Manage and maintain these strategic alliances Successful candidates will have the opportunity for full-time employment upon completing the one month internship.