1st Level B2B Support Engineer - Platinum Technician

We at Nova , are a very young and dynamic team, looking for vibrant and fast thinking “ 1st Level B2B Support Engineer – Platinum Technician ” to be part of our “ B2B Support team ”. You have a challenging mission for: Providing 24/7 technical support to telecom/hosting customers, resolving issues and service requests, escalating complex cases to 2nd level, and ensuring timely customer communication and SLA compliance.

What will you do: Provide 24x7x365 - 1st level technical support for B2B & Wholesale Telecom or Premium Hosting Managed Services (Data, Voice, Secure Sdwan, Cloud, Dedicated Hosting etc) via phone or email Resolve customer faults & basic change services requests Escalation unresolved issues & change requests at 2nd level Provides regular customer updates for faults & requests via phone or email Confirm with customers the resolution of faults & change request SLA claims calculation & reports for VIP Customers It would be nice if you have: BSc or MSc in Computer Science, Information Security or related degree Experience in support of Telecom services based on multi-vendor equipment’s (Cisco, Fortinet, Mikrotik) Certifications are desirable (Fortinet NSE2, Cisco CCNA) Basic knowledge of IP Telephony & SIP Protocol 1-year Hands-on basic experience in understanding ISP network & systems topologies or Corporate Customers Large networks topologies Good knowledge of TCP/IP & routing, information security principles & practices.

Good Knowledge on Internet-centric applications & protocols such as: HTTP, SMTP, SSL, SSH, SNMP, DNS. Efficient communication skills with customers and internal stakeholders Fluent in English and Greek What you will get: Annual Bonus to celebrate your achievements. Wellness programs to keep yourself fit. Mobile voice and data to talk.

Discounts on Nova Fixed / Mobile / TV for you, friends, family. Flexy work from home to balance your life. Private Insurance program to check up on your health. Toddlers allowance to daycare your kids. Continuous learning and development opportunities