Compliance and Service Coordinator

The Compliance & Service Coordinator is responsible for coordinating fire and life safety inspections, service work orders, scheduling, compliance reporting, repair estimates, and customer communications. This role works closely with Portfolio Managers, Service Supervisors, technicians, and customers to ensure accurate documentation, timely service completion, and high customer satisfaction.

Key Responsibilities

Create, track, and submit inspection, repair, and retest reports to customers and applicable Fire Departments/AHJs. Track inspections, deficiencies, repairs, and retests through completion, following up with technicians to obtain missing or corrected documentation. Handle customer calls, service requests, work order creation, dispatching, scheduling, and status updates.

Coordinate planned maintenance, service agreements, technician schedules, and parts and materials procurement. Prepare repair estimates, service quotes, and proposals; verify pricing, labor, and materials with the appropriate team members. Follow up on estimates and approvals and coordinate scheduling of approved repairs and retests.

Maintain accurate customer records, spreadsheets, compliance portals, and work order tracking systems. Communicate with customers, technicians, subcontractors, and internal teams to resolve issues and maintain customer satisfaction. Prepare reports, conduct documentation audits, and provide administrative support to Operations and management.

Perform other duties as requested or required.

Required Skills

& Qualifications Minimum 2 years of experience in office administration, customer service, service coordination, or a related role. Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines. Excellent communication, customer service, and follow-up skills. Proficiency in Microsoft Outlook, Excel, Word, Google Sheets, and Adobe.

Ability to prepare estimates, coordinate schedules, and work collaboratively with internal teams and customers. Proactive problem-solving skills and flexibility in a fast-paced environment. High school diploma or GED equivalent. Fire and life safety industry knowledge and familiarity with NFPA standards and AHJ requirements preferred.

Ability to work overtime or weekends as needed or requested.

BENEFITS

Commercial Fire Protection is pleased to offer a competitive compensation package which includes Competitive hourly rate, medical and dental, vision,401k, life insurance,paid time off and holidays, supportive team environment, laptop, tuition reimbursement, and career advancement opportunities. All qualified applicants to Commercial Fire Protection are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic