Technical Support Specialist

The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places.

With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership. At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all.

With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards.

We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. Location: Pero, Italy Contract: Temporary, 6 months, with the possibility of extension Work model: On-site Candidates with a technical education and a strong interest in developing their skills are encouraged to apply.

Recent graduates and junior candidates are welcome. Role As a Technical Support Specialist, you will provide pre-sales and post-sales technical support to customers, helping them troubleshoot technical issues and make the most of our products. Based in Pero, you will work closely with the Technical Manager for Italy and the wider team to develop your product knowledge and deliver effective technical assistance.

This is a junior-friendly opportunity for candidates with a technical background who are interested in developing their skills in the fire and security industry.

Key Responsibilities

Provide technical support to customers over the phone, helping them identify and resolve product-related issues. Support customers with technical questions and basic troubleshooting during pre-sales and post-sales activities. Test products and verify their functionality to ensure they perform as expected. Assist with software configuration and technical problem-solving.

Develop and maintain knowledge of existing products and learn about new product solutions. Support the preparation and translation of technical manuals and documentation. Work closely with the internal team to share product knowledge and support ongoing technical activities. Visit customer sites when required to provide technical assistance.

Requirements

High school diploma in Electronics or a related technical field, or equivalent technical education. Fluency in Italian and basic knowledge of English. Basic knowledge of MS Office and general IT tools. Good communication and problem-solving skills, with a customer-oriented approach. Ability to work effectively as part of a team.

Flexibility and willingness to learn new products and technical solutions. Experience in technical support, particularly providing telephone or on-site assistance, is an advantage. Knowledge of the fire and security industry, including fire detection, intrusion systems or video surveillance, is an advantage. World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes.

Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.