Spanish Bilingual Healthcare Virtual Assistant – Front Office & Patient Coordination (Onsite)

Description

About the Role

Snapscale is looking for a reliable and detail-oriented Spanish/English Bilingual Healthcare Virtual Assistant (HVA) to support the daily front office operations of a US-based healthcare clinic. This role focuses on patient onboarding, scheduling, insurance verification, referrals, patient communication, and administrative support .

The ideal candidate is a proactive multitasker who can communicate confidently with Spanish- and English-speaking patients while maintaining accurate records and providing excellent patient service.

Responsibilities

Manage patient onboarding, forms, demographics, and payer information. Verify insurance eligibility, benefits, and self-pay status. Handle incoming calls, messages, referrals, and patient inquiries in English and Spanish. Schedule, reschedule, and manage patient appointments and waitlists. Support plan-of-care scheduling and patient coordination.

Monitor eligibility and obtain authorizations when applicable. Assist with medical records requests and general billing or account concerns. Support virtual patient check-in/check-out and time-of-service payment collection. Collect and document outstanding patient balances. Assist with payment reconciliation and correct demographic or claim information when needed.

Prepare correspondence and reports. Escalate scheduling, onboarding, insurance, payment, documentation, or patient concerns to the appropriate team. Maintain accurate patient information and follow HIPAA and healthcare compliance requirements. Perks: HMO upon completion of 3 months Attendance bonuses and employee incentives Referral Bonus 24 leave benefits Free lunch onsite Transportation or internet allowance Annual salary increase based on performance appraisal Career growth and development opportunities Fun and supportive work environment

Requirements

Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or similar healthcare role. Fluent in both English and Spanish, with strong verbal and written communication skills. Experience with patient onboarding, scheduling, insurance verification, or healthcare front office operations is preferred.

Experience using EMR/EHR or Practice Management Software. Proficiency in Google Workspace and other computer-based applications. Excellent attention to detail and accurate data-entry skills. Highly organized with strong prioritization and follow-through. Comfortable communicating with patients, providers, clinic staff, and insurance payers.

Able to handle confidential patient information and follow HIPAA requirements. Able to work independently while maintaining productivity and accuracy. Must be willing to work onsite in Davao.