Telecom Specialist I

NOC Engineer – (L1) Network Operations Center (NOC)

• Entry Level (0-2 years)
• 24/7 Operations Role Overview The L1 NOC Engineer acts as the first line of defense for monitoring critical network, server, and cloud infrastructure. This role is responsible for real-time alert triage, initial diagnostic troubleshooting, incident logging, and escalating unresolved issues to higher-tier engineering teams to ensure system availability and strict SLA adherence.

Key Responsibilities

Supervise enterprise network infrastructure, servers, applications, and links via monitoring tools (e.g., Nagios, Zabbix, Solar. Winds, Datadog, PRTG). Incident Triage & Management: Acknowledge alerts, perform initial analysis, create detailed incident tickets in platforms like Service. Now or Jira, and assign proper priority levels.

Basic Troubleshooting: Execute standard runbooks to resolve Tier-1 issues, such as device reboots, interface resets, ISP link flaps, disk space cleanups, and service restarts. Escalation & Communication: Escalate unresolved incidents to L2/L3 engineers, vendor support (e.g., ISPs, hardware vendors), or internal stakeholders within defined SLA timelines.

Documentation & Reporting: Maintain accurate shift handover logs, document recurring issues, and update Standard Operating Procedures (SOPs).

Required Skills

& Qualifications Networking Fundamentals: Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting. Operating Systems: Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments. Tool Proficiency: Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.

Communication: Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages. Shift Flexibility: Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

Education

Bachelor’s degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma. Experience: 0–2 years of experience in a Network Operations Center, technical support, or IT helpdesk environment. Certifications (Preferred): Cisco CCNA, CompTIA Network+, CompTIA Security+, or ITIL v4 Foundation.

Physical Demand & Work Environment Must have the ability to perform office-related tasks, which may include prolonged sitting or standing. Must have the ability to move from place to place within an office environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.