Telecom Specialist II

Corp-Telephony Lead/SME/DC POTs (L4) Corporate Telecommunications

• Lead (8+ years)
• 24/7 Operations Role Overview The Corp Telephony Lead, SME, and DC POTS L4+ Expert serves as the ultimate escalation point and authority for enterprise voice, PSTN/analog copper connectivity (POTS), and unified communications. This role is responsible for driving architecture strategy, overseeing critical line deployments (e.g., life-safety, out-of-band management, emergency circuits), leading advanced Tier-4 escalation resolutions, and managing carrier relationships to ensure system availability and strict SLA adherence.

Key Responsibilities

Act as the technical SME for enterprise voice systems and physical infrastructure, leading architectural standards, system integrations, and modernization paths for legacy PSTN/POTS systems. POTS & Infrastructure: Direct the design, installation, and lifecycle of analog circuits, copper infrastructure, POTS lines, Out-of-Band (OOB) modem access, fire/safety alarm panels, and emergency lines.

L4+ Tier Incident Escalation: Serve as the final technical escalation level for critical, complex outages across enterprise VoIP platforms, Session Border Controllers (SBCs), SIP trunks, and physical POTS infrastructure failures. Vendor & Carrier Management: Oversee technical relationships with regional and global telecom carriers, enforcing strict SLAs for circuit deliveries, repairs, and legacy PSTN line migrations.

Documentation & Governance: Develop, publish, and audit enterprise telephony architecture guides, disaster recovery plans, POTS line inventories, and Standard Operating Procedures (SOPs).

Required Skills

& Qualifications Telephony & Protocol Expertise: In-depth knowledge of analog POTS hardware/wiring (RJ11/RJ21, punch-down blocks, 66/110 blocks), FXS/FXO gateways, SIP signaling, RTP/SRTP, Session Border Controllers (SBCs), and PSTN signaling. Networking Fundamentals: Comprehensive understanding of enterprise network architecture, OSI model, TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall policies for real-time voice media.

Operations: Demonstrated experience managing voice and analog communications infrastructure within critical environments, including out-of-band (OOB) serial access networks. Diagnostic Tools: Advanced mastery of packet analyzers (e.g., Wireshark SIP traces), analog line testing equipment (butt sets, TDRs, voltmeters), and ITSM systems like Service.

Now or Jira. Communication & Crisis Management: Clear written and verbal English communication for guiding bridge calls, leading incident response during major outages, and managing vendor relationships.

Education

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or equivalent work experience. Experience: 8+ years of experience managing enterprise voice platforms, carrier circuits, infrastructure, and legacy POTS/analog telephone systems. Certifications (Preferred): Cisco CCNP/CCIE Collaboration, Avaya Certified Solutions Expert (ACSE), BICSI Telecommunications/ Certifications, or ITIL v4.

Physical Demand & Work Environment Must have the ability to perform office-related tasks, which may include prolonged sitting or standing. Must have the ability to move from place to place within an office and environment. Must be able to use a computer. Must have the ability to communicate effectively. Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.