Senior Process Executive

This is a role within our Financial Services operations group. The role requires the execution of transactions in strict accordance with prescribed guidelines and within established timelines, consistently applying all predefined procedures to achieve specified Service Level Agreement (SLA) targets and ensure that all performance parameters are consistently met. Furthermore, the role involves serving as an interface between various stakeholders, including employees and vendors, to facilitate the updating and reconciliation of accounts

Responsibilities

1. Execute complex tasks according to established standard operating procedures within defined SLA’s.
2. Based on complexity, optimally manages assigned tasks within deadlines, prioritizing and scheduling work.
3. Monitor and process the batch of transactions/records with complete accuracy and to identify errors and initiate necessary corrective action.
4. Demonstrates the ability to independently manage individual cases, ensuring minimal rework and consistently meeting established quality and timeline standards.
5. Handle all incoming operational volume for the client. This would include account updates, account conversions, items not in good order etc.
6. Ensure compliance with regulatory and legal requirements during the execution of transactions.

Requirements

1. Proficiency in Oral & written communication
2. Eye for Detail
3. Analytical Skills
4. Able to present a reasoned viewpoint, synthesizing multiple perspectives and justifying key aspects to the group.
5. Computer proficiency - MS Office – Word, Excel and Outlook and other customized applications.
6. Any banking or Insurance exp

Additional: Minimum: Graduate/Postgraduate Preferred: Commerce / Business Management graduates Night Shift: 9:30PM to 6:30AM