Operations Manager

Job Description: Join Level Up Talent Solutions and help businesses grow through our Lean-Pro approach to talent and service delivery. The Operations Manager will oversee daily operations across our Cebu and BGC offices, guiding our Marketing, Finance, Sales, and Virtual Assistant Services teams. Working closely with the CEO/President and HR Manager, this leader will keep teams aligned, monitor and drive results, support clients, and continuously improve operations.

This role is based in BGC and requires regular coordination with the Cebu office, quarterly onsite visits to company sites, and flexibility to adjust work hours based on business needs.

Key Responsibilities

Oversee daily operations across the Cebu and BGC offices, ensuring teams remain focused and aligned with company priorities. Guide and coach the Marketing, Finance, Sales, and Virtual Assistant Services teams, set clear expectations, and monitor performance based on applicable KPIs. Maximize the use of existing company tools, particularly Go.

High. Level (GHL), to monitor client activity, track operational performance, and improve team coordination and follow-through. Monitor overall business performance, identify operational gaps, and ensure teams follow through on agreed priorities, action plans, and deliverables. Lead introductory calls with local businesses to understand their needs and present Level Up’s services.

Support the Sales team in following up on leads, advancing client opportunities, and coordinating business development efforts. Maintain strong client relationships, address concerns promptly, and coordinate with relevant teams to ensure timely resolutions and reliable service delivery. Monitor Virtual Assistant service quality, client satisfaction, talent support, and staffing needs to maintain consistent service delivery.

Coordinate across departments to align client commitments, business priorities, and operational requirements. Ensure both offices have the resources, facilities, and coordination needed to support business operations. Conduct regular team check-ins, provide operational updates to management, and escalate significant risks or issues requiring management attention.

Identify opportunities to improve workflows, strengthen client experience, and support sustainable business growth. Identify and address operational risks and potential service disruptions, coordinating solutions to maintain business continuity. Help ensure teams comply with company policies, protect confidential information, and maintain accurate operational records.

Coordinate with the Finance team on operational expenses, collections, and other financial matters affecting business operations.

Requirements

At least 4 years of experience leading operations or managing teams across more than one business function. Strong people leadership skills, with the ability to coach teams and set clear expectations. Background or working knowledge in sales, marketing, finance, or client services. Comfortable reviewing performance results, budgets, expenses, and team trackers.

Able to use or learn Go. High. Level (GHL) and other automation tools for managing leads and monitoring work. Clear communicator with sound judgment and a practical approach to solving problems. Able to work from the BGC office and coordinate regularly with the Cebu team.

Nice to Have

A degree in Business, Management, or a related field