Leisure Attendant - The Killarney Park Hotel

Main Purpose of the Role: To ensure the safety and wellbeing of all users of the Health & Fitness Club's pool and leisure facilities, while maintaining cleanliness, assisting guests, and supporting the day-to-day operations of the centre. The Leisure Attendant plays a key role in upholding the hotel's high standards, providing excellent customer service, and ensuring compliance with all health and safety regulations.

Key Responsibilities

Safety & Supervision: Monitor all pool users, acting as a qualified lifeguard to ensure their safety at all times. Enforce pool rules and guidelines to prevent accidents and maintain a safe environment. Respond promptly and effectively to any emergency situations, providing first aid or life-saving assistance as required.

Maintain vigilant surveillance of the pool area and surrounding spaces. Reception & Guest Interaction: Greet and assist guests and members entering the Health & Fitness Club. Answer questions regarding facilities, operating hours, and club policies. Provide tours of the Health & Fitness Centre when required and promote hotel amenities and services.

Uphold professional communication standards when interacting with guests, in person or by phone. Facility Hygiene & Water Maintenance: Conduct routine water testing and record results in accordance with safety standards. Perform daily cleaning of pool and surrounding areas, including vacuuming and backwashing. Support with gym area maintenance and equipment checks when necessary.

Cleaning & Chemical Safety: Follow daily cleaning schedules and store chemicals and materials according to safety guidelines. Handle all pool chemicals with care, ensuring appropriate PPE and procedures are followed. Operations Support & Equipment Monitoring: Report any maintenance concerns or malfunctions to the Health & Fitness Club Manager.

Carry out basic equipment maintenance such as topping up supplies, checking safety gear, and minor repairs. Support with towel inventory and general tidiness of changing rooms and leisure spaces. Health & Safety Compliance: Record and report accidents and incidents accurately and promptly. Follow emergency procedures and contribute to regular health and safety drills.

Assist with safety audits and ensure adherence to Seachange documentation. Customer Service Excellence: Ensure guests and members feel welcome, safe, and supported during their visit. Proactively offer assistance to all users of the Health & Fitness Centre. Maintain a courteous and approachable manner at all times. Professionalism & Presentation: Wear correct uniform and maintain high personal grooming standards.

Act as a brand ambassador for The Killarney Park Hotel, promoting its values of professionalism, warmth, and excellence. Demonstrate enthusiasm, positivity, and strong work ethic while on duty. Training & Development: Participate in lifeguard training refreshers and maintain current certifications. Stay up to date on hotel policies, emergency procedures, and guest service standards.

Assist in mentoring junior or new staff members if required.