Logistics Account Manager

We are seeking a reliable and detail-oriented Logistics Account Manager to join our team in Indianapolis, IN. This is a full-time, in-office mid-level role responsible for managing day-to-day customer accounts using company-owned equipment and drivers while supporting service performance and account growth. Logistics Account Manager role.

$50K–$65K + bonus. Customer-facing, fast-paced operations. Growth opportunity with stable carrier.

Responsibilities include

Serve as primary point of contact for assigned freight customers Manage daily load updates, service issues, schedule changes, and customer requests Coordinate with dispatch, drivers, safety, maintenance, and billing teams Support onboarding of new customers, lanes, and service requirements Monitor on-time pickup and delivery performance Assist with issue resolution related to delays, detention, and service failures Help ensure accurate billing, rate compliance, and accessorial recovery Maintain customer SOPs, lane details, and account documentation Escalate operational or customer concerns as needed This position requires strong attention to detail, the ability to multitask, and a high level of professionalism when handling customer relationships and operational challenges in a fast-paced environment.