Customer Service Representative

Sahadi’s is committed to delivering exceptional customer experiences. We are a specialty grocer with a gourmet deli. We are looking for a motivated, friendly, and detail-oriented Customer Service Representative to join our growing team.

Position Overview

As a Customer Service Representative, you will play a critical role in ensuring our customers have a positive experience. You will be the primary point of contact for inquiries, concerns, and requests, providing solutions in a professional and friendly manner. Your goal will be to foster customer loyalty by resolving issues efficiently and helping them make informed decisions.

Key Responsibilities

Address customer concerns, complaints, or issues, offering effective solutions and ensuring customer satisfaction. Provide product information to customers, offering recommendations and upselling when appropriate. Crosstrain in all our food service departments. Collaborate with team members to resolve issues. Follow up with customers to ensure their issues have been resolved to their satisfaction.

Participate in ongoing training and development to stay current with product offerings and customer service best practices.