brightermondaygen-kazi

Catering Business Development Officer

brightermondaygen-kazi

Machakos, Machakos, KenyaFull timePosted Mar 26, 2026
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Job description

  1. Sales & Lead Follow-Up
  • Receive and respond to catering inquiries via phone, WhatsApp, social media, and walk-ins
  • Follow up all potential clients and warm leads
  • Collect event details such as event type, date, location, guest numbers, and menu/service needs
  • Record and update all client inquiries in the company system
  • Ensure timely follow-up of all leads until they are closed or lost ###
  1. Quotations & Booking Support
  • Prepare and send quotations to clients
  • Follow up quotations to improve conversion
  • Assist clients with revisions and clarifications where necessary
  • Confirm bookings and ensure all key event details are captured properly ###
  1. Client Relations & Payment Follow-Up
  • Maintain professional communication with clients from inquiry stage to event day
  • Follow up deposits and outstanding balances
  • Coordinate with the accountant to confirm payment status
  • Ensure clients are updated on payment deadlines and booking requirements ###
  1. Marketing & Business Development
  • Support marketing of outside catering services through WhatsApp, social media, referrals, and direct outreach
  • Help identify and approach potential clients such as corporates, schools, churches, institutions, and event clients
  • Collect and organize event photos/videos for marketing purposes
  • Support business growth and awareness of the catering department ###
  1. Reporting & CRM / Odoo Updates
  • Capture and update leads, quotations, bookings, and follow-up notes in the company system
  • Submit simple weekly reports on inquiries, quotations sent, bookings confirmed, payments followed up, and marketing activities done Requirements Minimum Requirements
  • Diploma or Certificate in Sales, Marketing, Hospitality, Business, Customer Service, or a related field
  • At least 1–2 years experience in sales, customer service, hospitality, events, or client handling
  • Strong communication and interpersonal skills
  • Good follow-up and customer handling ability
  • Comfortable using:
  • WhatsApp Business
  • Excel / Google Sheets
  • Social media platforms
  • Must be organized, presentable, and confident when dealing with clients Added Advantages
  • Ability to speak Kikamba
  • Experience working in catering, hospitality, events, or restaurant business
  • Experience using Odoo or any CRM / ERP system
  • Experience preparing quotations or handling client bookings