Job description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China. 我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。 Job Responsibilities: Establish and maintain strong guest relationships by delivering warm, professional, and customer‑centric service, demonstrating excellent interpersonal and hospitality skills.
Manage a designated portfolio of high‑value members, ensuring they receive premium service experiences aligned with their membership tiers. Provide highly personalized guest services, including but not limited to arranging hotel accommodations, dining reservations, transportation, entertainment activities, and supporting promotional or business initiatives.
Identify and cultivate new customer prospects, encourage potential guests to enroll in membership programs, and promote relevant gaming and hospitality offerings. Regularly share the latest company promotions with clients and, when required, represent the company in external visits to deepen engagement and understanding of premium customer needs.
Job Requirements: Minimum of 1 year of customer service relevant experience in a five‑star hotel or casino. Good grooming and presentable Excellent command of Cantonese and Mandarin