Business Development Manager

Job Details Job Title: Business Development Manager Reports to: Head of Credit Relationships Department: Business Development Function: Business Development Grade: Location: Mombasa Job Holder: Date: October 2026 Job Purpose Drive business within the bank while ensuring customer needs are met as expected. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role.

Reporting Relationships: jobs that report to this position directly (job titles and number of incumbents) and indirectly (number) Direct Reports: None Indirect Reports: None Key Role & Responsibilities

• Introducing new customers to the bank and following up for funding
• Ensures high levels of customer service orientation and application of bank policy
• Informs customers of new products or product enhancements to further expand the banking relationship
• Cross sells existing bank products to customers
• Tracks customer complaints/queries and turnaround times for customer satisfaction
• Grows revenue of the bank by successfully prospecting for new business and retaining and expanding existing customer relationships with focus on lending
• Provide financial advice to customers and sell appropriate bank products & services to those clients
• Analyze risk and credit for customers requiring bank facilities
• Timely preparing of marketing reports as required
• Risk Mitigation, Compliance & Audit
• Review and confirm all Credit Relationship Management policies and processes are in full compliance with guiding regulations, bank policies, operating guidelines and service level standards
• Various Committees – Member of the same committees within the bank, by taking a proactive role in contributing to and influencing policies and strategic direction of the bank by invitation
• Implementation of the Environmental & Social Management Systems to our existing clients.
• Preparation and submission of client call memos in timely manner to relevant and respective departments
• Monitor customer transactions / activities, identify and escalate to the Risk & Compliance Department any potentially suspicious transactions/Activities that require further in-depth review. To not reveal to any customers / unauthorized parties any information that comes to your attention that a transaction is potentially suspicious / is about to be reported / has been reported to any regulator. Key Performance Indicators Job Requirements
• Customer Acquisition, Growth & Retention : Growth in market share, Customer Satisfaction, Client visits, etc
• Sales : Achieve all revenue, profit, share of market and share of wallet targets assigned for customer segments within Credit Relationships Academic Requirements:
• Minimum of a bachelor’s degree from a recognized accredited university in Finance, Management or Business Administration, or other similar relevant qualification.
• Professional banking qualifications added advantage