Surgical Coordinator

Description Job Summary: The Surgical Coordinator is responsible for managing and scheduling all aspects of patient surgical care, from initial consultation to post-operative follow-up. This individual will serve as the primary point of contact for patients, ensuring a smooth and supportive experience throughout the surgical process.

Key Responsibilities

Schedule surgical procedures, ensuring alignment with physician availability, facility schedules, and patient preferences. Coordinate pre-operative requirements, including necessary tests, imaging, labs, and authorizations. Confirm surgery dates, times, and locations with patients, ensuring they receive all pre- and post-operative instructions.

Verify patient insurance coverage and obtain prior authorizations for procedures. Provide patients with detailed cost estimates and work with them on payment plans, if applicable. Serve as the primary point of contact for patients, addressing questions and concerns regarding surgical procedures. Educate patients on pre-operative preparation and post-operative care instructions.

Ensure timely follow-up appointments are scheduled for post-operative evaluations. Maintain accurate and up-to-date records in the practice management system, including patient charts, insurance details, and surgery schedules. Communicate and coordinate with hospitals, surgical centers, and other healthcare providers as needed.

Ensure compliance with HIPAA and other regulatory requirements. Assess and anticipate scheduling requirements by understanding physician availability, patient needs, and facility constraints. Proactively manage conflicts, prioritize urgent cases, and ensure efficient use of resources to maintain smooth workflow and timely care.

Requirements

Proficient in using electronic health records (EHR). Excellent communication and interpersonal skills. Knowledge of medical terminology, especially ENT-related procedures and treatments preferred. Ability to multitask and work effectively in a fast-paced environment. Education/Experience: High School Diploma or GED Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) is preferred Basic Life Support (BLS) certification is preferred Previous experience in an ENT or specialty clinic is preferred Physical Requirements: Prolonged periods sitting at a desk and working on a computer.

Prolonged periods of standing and bending. Must be able to lift up to 15 pounds at times.