Front Desk Receptionist

Description Job Summary: The Front Desk Receptionist will greet patients, and move patients through a pre-determined schedule of appointments at a physician's office.

Key Responsibilities

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members. Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms.

Checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment. Endeavors to keep patients on schedule by reminding provider of service delays. Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation.

Verifying financial records and collecting patient charges Maintains reception area in a neat and orderly condition. Assists patients with insurance papers and billing questions. Verifies patient insurances prior to appointment. Coordinates with other medical offices for patient referrals/authorizations. Participates in the medical office emergency routine when required.

Summons ambulance or EMS or assists other staff members as needed. Performs other related duties as assigned.

Requirements

Personality and demeanor to deal with the public and assist ill, older, or distraught patients. Basic office skills such as typing and filing. Good organizational skills. Excellent verbal communication skills. Excellent interpersonal and customer service skills. Basic understanding of administrative and clerical procedures and systems.

Proficient with Microsoft Office Suite or related software.

Education and Experience

Graduate of a certified medical office training course preferred. High school graduate or equivalent required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.