Women's Locker Room Attendant

Job Summary

We are currently seeking a dedicated and experienced Women’s Locker Room Attendant to join our team at Island Spa & Sauna. The attendant will play a crucial role in maintaining our high standards of customer service and ensuring that every guest receives a consistent and memorable experience. Working closely with Floor Management and other departments, the ideal candidate will maintain a safe and secure environment for guests in the Women’s Locker Room and Bathhouse while maintaining exceptional customer service and creating a welcoming atmosphere for our guests.

General Accountabilities Ensure the safety of all guests in the locker room and bathhouse Greet and direct guests on policies and practices within the locker room and bathhouse Manage guest service appointments Manage and track Spa Service Technician appointments Test and chemically balance the tubs every two hours to comply with New Jersey Department of Health Standards Provide Yoni steam services and handle guest intake Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene Develop and maintain a positive work environment with others Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments Be available and respond to inquiries and requests from guests pertaining to spa services n& amenities, facility accommodations, and Island Spa policies and procedures Coordinate with other departments through work communication platforms Drive sales for products and services offered by Island Spa Comply with quality assurance standards and expectations Maintain a neat, tidy, and sanitary work area according to Island Spa Health and Safety standards Job Qualifications Minimum Education: High School Diploma or equivalent.

Minimum Experience: Some previous work-related experience in customer service. Competencies Problem Solving

• Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason. Oral Communication
• Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions. Written Communication
• Writes clearly and concisely; Edits work; Presents numerical data effectively; Able to read and interpret written information. Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Quality
• Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Planning/Organizing
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Multi-Tasking
• Ability to handle multiple projects simultaneously and independently Physical Requirements Must be able to stand for extended periods of time, at least two hours intervals. Must be able to work in a sitting position for an extended period of time; at least four hours. On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs. Capable of working in a fast-paced environment and in stressful situations. Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. May require local travel to various locations on business. Skills Must possess excellent written and verbal communication skills Must possess excellent interpersonal skills Must possess excellent customer service skills Must possess the ability to make decisions and problem solve Ability to use computers Ability to troubleshoot equipment with proper steps Ability to operate spa software Audio/visual aid (television, radio, iPad, etc. when applicable) Please note: We are currently looking for a Part Time employee that is open/flexible to working Evenings and Weekends. Salary $17 - $17 per hour