Enterprise & Key Account Lead

Job Purpose: Enterprise Key Account Lead is responsible for driving revenue growth, client retention, and strategic account development across a portfolio of enterprises, public sector, and utility customers. The role serves as the primary relationship owner, building executive-level partnerships, identifying growth opportunities, and coordinating cross-functional teams to deliver exceptional client outcomes, maximise customer value, and ensure long-term business sustainability.

Key Responsibilities

Revenue Growth Portfolio Performance Develop strategic account plans and grow revenue and transaction volumes. Monitor sales pipelines, forecasts and CRM reports. Manage commercial negotiations, pricing and contracts. Achieve portfolio revenue and sales targets. Account Growth Solution Expansion Identify cross-selling and upselling opportunities.

Align products and solutions with client needs. Collaborate with Product and Operations teams to implement new solutions. Increase product adoption and account revenue. Client Retention Renewal Management Monitor account health and identify retention risks. Resolve client concerns and service escalations. Manage contract renewals and retention strategies.

Maintain profitability and commercial terms. Client Experience Strategic Engagement Build relationships with key decision-makers. Conduct executive and quarterly business reviews. Represent client needs and communicate feedback internally. Improve client satisfaction and support business strategy. Public Sector Utility Account Management Manage relationships with municipalities, utilities and smart-metering partners.

Oversee contracts, renewals and service-level agreements. Ensure regulatory and contractual compliance. Coordinate reconciliation, settlements and operational activities. Competencies: Behaviours Accountability, integrity and trust. Customer centricity and relationship building. Initiative, collaboration and adaptability.

Resilience, innovation and continuous improvement. Change agility, attention to detail and time management. Essential Requirements Excellent verbal, written and presentation skills. Ability to influence and negotiate with senior stakeholders. Strong analytical, problem-solving and relationship-building skills. Ability to manage multiple strategic accounts Results-driven, with a focus on revenue growth and client retention.

Technical Leadership Competencies Strategic Account Management and Planning. Commercial and Financial Acumen. Data Analysis and Interpretation Customer Relationship and Stakeholder Management. Negotiation and Influencing Compliance Management Project Coordination.

Education

Bachelor’s degree in business management, commerce, marketing, finance or a related field. Minimum of 10 years' experience in Enterprise Sales, Key Account Management, Relationship Management, or Business Development. Demonstrated experience managing strategic enterprise, public sector, utility, or telecommunications accounts.

Proven track record of achieving revenue growth, customer retention, and account expansion targets