Customer Service Advisor

Join Us as a Customer Service Advisor Cycle & Carriage – Driving Passion Across Many Brands At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do.

We recognize and reward performance in meaningful ways—through growth opportunities and a culture that makes you feel valued. The Opportunity We are seeking a dedicated Customer Service Advisor to join our customer-centric team. In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care.

You’ll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Key Responsibilities

Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally. Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval. Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.

Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress. Provide clear, accurate information and offer appropriate solutions to address customer concerns. Collect and present customer feedback to support continuous service improvement. Support the Customer Service Manager in evaluating and enhancing service processes and practices.

GCE ‘O’ Levels or Nitec/Higher Nitec in automotive-related fields. Minimum 2 years of experience in customer service or sales roles. Prior experience in the automotive industry is a plus, but not required. Basic understanding of vehicle functions and maintenance is preferred. Strong commitment to delivering excellent customer service and enhancing customer satisfaction.

Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.