General Manager - Hampton Inn Bishop

Reports to Director of Hotel Operations Are you the One? If you are a strong leader, a self-motivator and a team builder with a minimum 3 years of hotel operations experience with at least 2 years at the management level and you are ready to enjoy working 50+ hours week (minimum 5 days per week), this may be the opportunity for you!

Key Responsibilities

Optimize and maximize Guest and Associate experience. Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality. Effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.

Champion of the hotel’s internal and external communications and record keeping. Primary Functions Revenue Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy. Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.

Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities. Profit Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost-saving strategies. Quality Guest Service: Ensure that the hotel meets/exceeds Greens and Brand standards for guest satisfaction.

Leadership Leading: Motivate, coach and train Front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition. Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Greens’ Standard Operating Procedures.

The ideal candidate will: Send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor. Develop and implement the approved business plan to attain and exceed the financial goals. Maintain a high personal visibility throughout the property. Gain and maintain excellent knowledge of local competition and general industry trends.

Handle any emergencies at the hotel. Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.

Closely monitor sales solicitation activities. Conduct daily individual meetings with each department head/manager to review prior day’s outcomes and today’s goals. Conduct prescheduled weekly meetings with the department heads/managers. Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.

Ensure all associates are trained on emergency and security procedures and policies. Ensure that all property equipment is in good working condition. Successfully maintain adequate staffing. Perform other duties as assigned What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications: Willing to take responsibility and accountability for the team.

Well-groomed and professional appearance. Willing to work on weekends and holidays if required. Effective communication skills. Good listener. Emphatic and tolerant. Open with praise, discreet with criticism. Consistent and congruent. Rational, prudent and practicals Performance Standards Performance shall be measured by budgeted RevPar, STR Index, Medallia Scores and the Associate Satisfaction.