Operations Director

Job Description Job Title: Operations Director Reports To : Program Coordinator FLSA Status: Exempt Overview : The Operations Director provides strategic and operational leadership for the delivery of financial management services to participants The Director oversees day-to-day operations, supervises staff, and implements systems and processes to support payroll, vendor payments, and participant-directed budgeting.

Essential Job Functions: Operational Leadership & Management Lead and oversee daily operations of the FMS program, ensuring efficient, accurate, and participant-centered service delivery. Develop, implement, and maintain operational policies and procedures that ensure compliance with regulatory standards, including state and federal guidelines.

Monitor workflow processes to improve efficiency, accuracy, and participant satisfaction. Staff Development Recruit, train, and evaluate operational staff, ensuring a high level of competency and adherence to program standards. Provide coaching and professional development opportunities to enhance staff performance. Foster a culture of accountability, collaboration, and participant-focused service.

Financial Management Oversight Ensure timely and accurate processing of participant payroll, vendor payments, and reimbursements. Maintain compliance with labor laws, tax reporting, and payroll regulations. Conduct regular audits and quality assurance reviews to ensure accuracy and compliance. Collaborate with finance and accounting teams to manage budgets and reporting.

Participant Support & Compliance Oversee participant financial management support, including payroll guidance, vendor payment setup, and budgeting assistance. Ensure participant concerns and escalations are addressed promptly and effectively. Maintain accurate records for audits, regulatory reporting, and participant inquiries.

Reporting & Collaboration Prepare operational reports for senior leadership, regulatory agencies, and funding sources. Collaborate with program directors, regional centers, vendors, and participants to ensure operational excellence.

Education and Experience

High School Diploma or equivalent 1-3 years of experience in California’s Self-Determination Program and Financial Management Service requirements. Key Performance Indicators: Excellent communication skills; displaying professional etiquette, both verbal and written Excellent computer skills including competency in Microsoft applications Respond well to pressure and maintain a positive demeanor Strategic problem-solving and decision-making Maintain regular and expected attendance Excellent time management skills Provide a valid Driver’s License and proof of insurance Ability to meet continuing education and certifications requirements Physical Requirements: Primarily sedentary work that involves sitting/standing/bending/twisting/kneeling.

Some lifting or carrying 0-30lbs Remain in a stationary position, often standing or sitting for prolonged periods Occasional repetitive hand and foot motion. Occasional driving