Technical Support Associate

Summary This entry-level position is designed to facilitate the daily technical operations of Kebram Tech while offering a foundational platform for professionals to cultivate essential competencies in IT support, hardware and software diagnostics, networking, and general technology management. The role serves as a critical bridge for maintaining operational efficiency and providing immediate assistance to the organization's technical needs.

Responsibilities

Deliver foundational technical assistance to employees, trainees, and authorized personnel. Diagnose and resolve routine hardware, software, and network connectivity challenges. Facilitate the setup, configuration, upkeep, and deployment of computer systems. Aid in troubleshooting basic network and internet access problems.

Install and configure approved software applications, computing devices, and peripheral technology. Help organize and maintain the inventory of IT equipment and technical resources. Record and document technical incidents, resolution steps, and outcomes. Identify and refer complex technical matters to senior technical staff for advanced handling.

Participate in standard technology maintenance and operational tasks. Execute additional technical support functions as directed by management.