Client Retention Rep

The Client Retention Representative will focus on contacting existing clients and surveying key members of the organization in an effort to determine how they feel about working with GroupHEALTH. They will work closely will the Client Experience Team and Client Service to find optimal solutions for our clients.  Outcomes First 30 days

Complete Client Experience Training Course Begin Speaking with Clients Start learning about the Retention Process

Next 60 days

Become proficient at Client Survey Process Review unhappy clients with Client Experience Lead

Next 90 days

Manage survey caseload Report on progress Document