Client Services Technician

Location: Lahore, Job Summary: The Client Services Technician role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC’s, Mac, mobile devices, printers, and Teams conferencing. The individual must be customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

Responsibilities

Key Accountabilities: Resolve support calls and email requests to meet or exceed service level objectives Troubleshoot hardware, software, network, and printing issues Maintain and troubleshoot Windows 10/11 and Mac OS Environments Install and configure New Hire hardware and software Support Mobile Devices including i.

Devices and Androids Document all incidents and service requests into Service. Now to identify trends Knowledgebase documentation Education and Experience: Bachelor’s degree or technical training preferred Minimum 2-5 years’ experience at a corporate helpdesk Retail industry experience a plus Experience with software including, but not limited to Mac OS, working knowledge of older Windows Operating systems and productivity software, Active Directory Administration and Exchange, Cisco VPN, Intune and JAMF Skills and Behaviors: Technical knowledge of hardware including, but not limited to desktops, laptops, peripherals, printers, i.

Phones, Androids, and i. Pads Proficient in PC and Mac Familiarity with Casper Suite (Mac Management tool) a plus Exceptional interpersonal, customer service, and verbal and written communications skills Demonstrated project and time management skills Basic Network concepts Active Directory, Microsoft Exchange, Azure and Intune Cisco Any.

Connect/Multifactor