Client Services Technician

About the Role

As a Client Services Technician, you will be responsible for maintaining and service existing client systems and providing clients with unparalleled technical support in their homes . As a member of our Client Services Team, you will coordinate with our Field Service Manager, Operations, and Warehouse teams to effectively coordinate and implement service visits.

Who will love this job: A problem solver - you enjoy tackling difficult problems and finding solutions to achieve the best possible results. A punctual person

• You are on time, and hate being late - you enjoy always being ahead of the game. A quick learner
• You are adaptable and able to make decisions quickly. You enjoy learning new things and about the different types of equipment we use each day. A strong communicator
• You can communicate with stakeholders at all levels of an organization with ease; you understand how to handle highly confidential information too Responsibilities Work with Field Service Manager to schedule and complete onsite service visits Perform preventative maintenance procedures and service electronic equipment including but not limited to: lighting controls, motorized shading controls, security and surveillance systems, audiovisual systems, networking systems, and more. Fill out service appointment notes as needed Update drawings, remote monitoring services, and other documentation per company standards. Participate in service meetings and company planning as needed.

Requirements

2-5 years of experience working with low voltage electronics, security systems, control systems, networking equipment, motorized shading, or lighting control systems. Experience working with luxury clientele Experience with Salesforce is a plus Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Cell phone reimbursement mileage reimbursement