Senior Desktop Engineer

A Senior Desktop Engineer L1 with 2 years of experience handles IT support, fixes hardware and software issues, and manages user accounts . Key duties include resolving tickets, setting up new systems, and maintaining network connections. Technical Support: Resolve L1/L2 end-user incidents via ticketing systems, phone, and remote tools.

Hardware & OS Management: Install, configure, and troubleshoot Windows OS, laptops, desktops, and printers. Account Administration: Manage user access, Active Directory setups, and Microsoft 365 or Outlook configurations. Network & Security: Troubleshoot basic TCP/IP, VPN clients, Wi-Fi, and endpoint security tools like Bit.

Locker. Asset Tracking: Maintain inventory checklists for hardware allocation, onboarding, and offboarding. Experience: 2 years of hands-on experience in IT helpdesk or desktop support operations.

Education

Bachelor's Degree in Information Technology, Computer Science, or a related field. Technical Knowledge: Strong command of Windows troubleshooting, hardware assembly, and Active Directory basics. Soft Skills: Clear communication abilities and customer-first problem-solving orientation.