Team Member

At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK! For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks.

Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything do - which is why we need exceptional people - we couldn't do it without them. Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand.

Join us, and your career can really take off. We're passionate delivering exceptional customer experiences- and we are looking for people who are too! Sound like your kind of place? Let's Play! Bring the fun, deliver the service. As a Team Member, you’ll be the friendly face of our venue—welcoming customers, delivering great service, and keeping the atmosphere lively from the first hello to the final game.

This is a varied, hands-on role: you must be fully flexible with your working hours and duties, including being available to work evenings and weekends. You’ll work across different customer-service areas as required, including slots host, bar service, cooking, book sales, and reception. You’ll follow clear service standards, support colleagues wherever needed, and escalate issues promptly to the appropriate person.

Your Impact Customer experience: Greet, serve, and support customers with a friendly, helpful approach so every visit feels welcoming and enjoyable. Flexible service delivery: Carry out a range of customer-service tasks across the venue, including slots host duties, serving at the bar, cooking and preparing food, selling bingo books, and welcoming and assisting customers at reception.

Move between these areas as required to meet customer and business needs. Venue standards: Keep queues moving, clear tables, maintain clean and tidy service areas, and reset promptly between sessions. Game support: Help customers understand how our games work and maintain a positive, engaging atmosphere around the venue.

Safety and compliance: Follow health and safety, food hygiene, licensing, and safer-gambling procedures. Carry out required age checks, challenge age-restricted activity appropriately, and report incidents or concerns promptly. One-team approach: Communicate clearly with colleagues and step in wherever needed across front of house, the floor, food and beverage, reception, book sales, slots, and cleaning to keep service running smoothly.

You’ll Bring Full flexibility: You must be fully flexible and available to work evenings and weekends as part of the rota. You must also be willing to work across the different service areas and complete varied duties according to customer and business needs. A customer-first attitude: Great people skills and a friendly, upbeat, and helpful approach.

Pace and focus: The ability to stay organised, work effectively in a busy environment, and maintain attention to detail. Team spirit: Clear communication, a willingness to learn, and a proactive approach to supporting colleagues on shift. Experience: Previous customer-service experience in hospitality, retail, or leisure is helpful but not essential.

Full training will be provided for the role and its different service areas. Competitive Salary: £12.71 per hour + Amazing Perks! Hours: Real contracts from 25–30 (no zero ‑ hour contracts) Paid breaks Rewards platform 50% off food & soft drinks (you + 3. Pension & Life Assurance Company Sick Pay Career development opportunities Uniform provided Why join us? Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role People-Focused Culture: Mecca is all about its people. Our Supportive and nurturing work environment ensures you have the tools you need to thrive High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.