Patient Coordinator - Physical Therapy Office

Body Harmony Physical Therapy, PLLC in New York City is a physical therapist owned private practice located in the downtown NYC area, specializing in Pelvic Floor Rehabilitation and Orthopedic Rehabilitation.

Overview

The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.

Responsibilities

Patient Communication and Support: Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance. Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction. Appointment Scheduling and Coordination: Manage appointment schedules for healthcare providers.

Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems. Insurance Verification and Billing: Verify patients' insurance coverage and eligibility prior to appointments. Assist patients with insurance-related inquiries and billing issues. Medical Records Management: Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.

g., HIPAA). Facilitate the transfer of medical records between healthcare providers as needed. Care Coordination and Referrals: Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings. Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.

Patient Education and Advocacy: Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.

Qualifications

Previous experience in healthcare administration, patient services, or retail and customer service roles. Strong communication, interpersonal, and organizational skills. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. Compassion, empathy, and a patient-centered approach to care delivery.

We will train and mentor the right candidate Hours: Mornings Starting at 7:30 am, Flexible regarding number of hours