Technical Support Manager - Projects

Technical Support Manager

• Projects Location: UK Wide | Regular National Travel Required Line Management Responsibility. At Grosvenor Casinos , we're on an exciting journey to become the UK's most loved casino brand. As industry leaders, we're passionate about creating exceptional customer experiences and delivering market-leading gaming entertainment across our venues nationwide. To support this ambition, we're looking for an experienced Projects Technical Support Manager to lead our regional technical support function and ensure the safe, reliable and efficient operation of gaming and venue technology across the estate. Why This Role Matters As Projects Technical Support Manager, you'll play a critical role in maintaining the performance and reliability of our technical infrastructure. Leading a team of field-based technicians, you'll ensure technical issues are resolved quickly, installations are delivered effectively, and service standards remain consistently high across our venues. This is a hands-on leadership role that combines operational management, technical expertise and continuous improvement, helping to drive service excellence throughout the business. What You'll Be Doing Leading the delivery of technical support services across Grosvenor Casino venues, ensuring incidents, faults and escalations are managed effectively and service levels are achieved. Managing, coaching and developing a team of Field Support Technicians, including performance management, training, rota planning and resource allocation. Planning and coordinating maintenance, installations and support activity to minimise operational disruption and maximise service performance. Ensuring all technical work is delivered safely and in line with company policies, regulatory requirements and asset management standards. Monitoring service performance, identifying trends and producing insightful reporting to drive improvements in quality, efficiency and cost control. Building strong relationships with venue teams, operational stakeholders, suppliers and external partners to support business priorities and technical change. Supporting technical projects, upgrades and new installations while driving standardisation, best practice and continuous improvement across the support function. Providing leadership during incidents and escalations, ensuring issues are resolved quickly and effectively.

What We're Looking For

We're looking for a driven and organised technical leader who thrives in a fast-paced, multi-site environment and has a passion for delivering exceptional service. Essential Experience & Skills Experience managing field-based technical teams, including performance management, coaching, scheduling and workload planning.

Proven experience within technical maintenance, field service, installation or technical service operations. Experience supporting technical projects, upgrades, installations or service improvement initiatives. Ability to work independently, make informed decisions and contribute positively to a collaborative team culture.

Flexibility to travel extensively and support operational requirements across the UK. Desirable Previous experience in a Senior Technician, Technical Manager, Field Service Manager or similar leadership role. Experience supporting technology within a customer-facing, hospitality, leisure or gaming environment. What's In It For You?

At Grosvenor Casinos, you'll join a business that's investing in innovation, technology and customer experience. You'll have the opportunity to lead a talented technical team, influence service improvements across a national estate and play a key role in supporting the future success of our venues. Additional Information This role requires regular nationwide travel and overnight stays , which are essential to supporting our venues and operational priorities across the UK.

Why Join Us? As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand. Rewards that keep the excitement going

• From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded. A strong start that sets you up to win
• Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills. Work with energy and variety
• No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters. High standards, achieved together
• We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do. Room to grow and move forward
• Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group . We’re for Everyone If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know. #Grosvenor. Casinos