Patient Registration Specialist

Job Details: Job Location: One. World Livestock Exchange Building Campus

• Omaha, NE, Position Type: Full Time, Education Level: None, Salary Range: Undisclosed, Job Category: Customer Service, Three full-time positions located on our main campus (30th & L). The schedule will be 40 hours per week; generally, Monday-Friday, 7:30 am - 4:30 pm. Job Duties The Patient Registration Specialist serves as one of the first points of contact for patients and visitors of the clinic.

Responsibilities include

providing prompt, informative, and professional customer service to visitors, patients, and staff, as well as ensuring timely, accurate, and secure registration of patients. Greets and screens visitors and patients for service needs. Works closely with staff to expedite requests and ensure smooth clinic flow. Captures required patient information, including, but not limited to: patient demographics, third-party insurance, and other information in accordance with established policies and procedures.

Screens and verifies insurance and/or other program/agency coverage for every patient and captures documentation of such eligibility (insurance card, voucher, SFS application, etc.) Accurately processes and manages patient payments to minimize discrepancies, including secure cash-handling, drawer balancing, and deposits.

Works with the Revenue Cycle Team to increase patient revenues. Informs patient of registration procedures, documents needed for the appointment, and cancellation/reschedule procedures. The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions.

Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.

Qualifications

High School Diploma or equivalent preferred. Proficiency in both English and Spanish required. Strong computer skills, particularly in Microsoft Office Products required. Prior work experience in a medical office and/or customer service preferred. Demonstrated ability to work independently or with minimal supervision.

Must possess strong customer service skills, close attention to detail, effective teamwork skills, and a proactive attitude. Demonstrated ability to maintain an appropriate filing system for the retrieval of needed information. Demonstrated ability to relate with warmth and empathy to One. World patients and staff. One.

World Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply. You can make a difference – in your life and the lives of others.

One. World Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer