Tier 2 Customer Service Representative (Cebu On-site)

Deliver the best customer service to our clients and partner clients globally across different support platforms. Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting. Create support experiences that exceed users' expectations Experience: interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Requirements

At least 2nd year college undergraduate or Associate Degree graduate Good English communication skills Minimum 2 years BPO experience (voice account) Willingness to work in a team environment Amenable to work on a night shift Able to work on-site