Assistant Registrar

The purpose of this position is to ensure the timely and accurate processing of internal and external requests related to students’ academic records in full compliance with FERPA regulations. This role is committed to enhancing service delivery and providing exceptional customer service to students, faculty, staff, and external constituents.

The position is responsible for: Course Scheduling via Course Dog, Systems and Processing – processing registration, withdrawals, de-registration, line-outs, etc. Supervision of two full time employees, One-Stop Set up, Graduation Assistance and program, assist with Customer Service and complicated situations at the Front Counter and assist the Registrar with special projects.

This role supports institutional integrity by safeguarding academic records, ensuring regulatory compliance, and facilitating efficient administrative operations within the Registrar’s Office.

Essential Duties and Responsibilities

• Team Leadership & Support: Supervise two direct reports in the Registrar's Office. Maintain a thorough understanding of their roles to provide hands-on assistance during high-volume periods or coverage during staff absences.
• System Administration: Serve as the primary point of contact for the Course. Dog platform. Manage user access, implement updates, and troubleshoot system issues.
• Graduation Management: Compile, verify, and submit the official Graduation Program, ensuring strict adherence to institutional deadlines.
• Operational Oversight: Manage a variety of core office systems and processes. Direct all office operations and decision-making when the Registrar is out of the office.
• Strategic Assistance: Collaborate with the Registrar on special projects and contribute to the continuous improvement of general office operations. Experience Required: Bachelors Degree or equivalent experience of 3-5 years in Higher Education, preferably in Registrar's Office or Enrollment Management. 1 year of supervisory experience Salary Range: $60,000 - $70,000. Special Instructions: You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Candidates may show interest by submitting via online, the following:

1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Completed Application via Workday
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume). Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship. Contact Information: Name: Office of Human Resources Phone: 757-823-8160 Email: NO EMAILED DOCUMENTS ACCEPTED In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer Contact Pathways