Service Advisor

Sarat Ford Lincoln is looking for a Service Advisor to join our high-volume, family-owned dealership! With 97 years of serving our community, we take pride in our friendly atmosphere, strong team culture, and commitment to providing an exceptional experience for our customers.

As a Service Advisor, you will greet customers, listen to their vehicle service needs, schedule appointments, communicate with technicians, provide updates throughout the repair process, and help ensure a smooth and positive service experience from start to finish. If you are customer-focused, organized, and enjoy working in a fast-paced environment, we would love to hear from you!

Service Advisor Compensation and Benefits:

Competitive Pay: $70,000-$100,000

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Schedule:

• Full-time

• Monday through Friday

• Every third Saturday from 7:45 AM-1:00 PM

Service Advisor Responsibilities:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus

Ability to identify the problem quickly

Knowledge of automobiles

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology and repair and service procedures and specifications

Minimum of 1 year in service department

Ability to lift 50 pounds and work on your feet for extended periods of time

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.