Guest Relations Manager

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Guest Relations Manager to lead our Guest Relations team and ensure exceptional, personalized experiences for our valued guests, with a strong focus on VIP and high-profile guests. Work for a prestigious hotel in Bangkok. Lead and grow within a strong Rooms Division. Favorable remuneration package.

Responsibilities

Lead, coach, and develop the Guest Relations team to deliver exceptional guest experiences. Oversee VIP arrivals, departures, in-house guests, and special arrangements. Coordinate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to ensure seamless guest experiences. Build strong relationships with VIPs, repeat guests, and key clientele.

Proactively anticipate guest needs, handle feedback and complaints, and ensure effective service recovery. Monitor guest satisfaction and identify opportunities to enhance service standards. Ensure all guest preferences, special occasions, and VIP arrangements are handled with the highest level of care and attention to detail.

Requirements

Bachelor's degree or equivalent qualification in Hotel Management, Hospitality, or a related field. Minimum 3–5 years of experience in Guest Relations, Front Office, or Rooms Division, preferably within a luxury hotel. Previous supervisory or management experience preferred. Strong leadership, communication, interpersonal, and problem-solving skills.

Excellent command of English, both written and spoken. We are delighted to receive your resume and will liaise directly with suitable applicants. responsive { width: 100%; max-width: 550px; height: auto; }