Automotive Service Advisor

Automotive Service Advisor - Diehl CDJR of Grove City

Location: Grove City, PA Job Type: Full-Time

Join the Diehl CDJR of Grove City Service Team

Diehl Chrysler Dodge Jeep Ram of Grove Cityis seeking a motivated, customer-focusedAutomotive Service Advisor to join our growing service department.

If you're an experienced service advisor who knows how to build customer relationships, communicate repair recommendations clearly, and keep a busy service drive running smoothly, we want to talk with you.

As a Service Advisor, you'll serve as the primary connection between our customers and automotive technicians. You'll help customers understand their vehicle's maintenance and repair needs while ensuring they receive professional, timely, and transparent service from arrival through vehicle delivery.

Automotive Service Advisor Responsibilities

Greet service customers promptly and professionally

Listen to customer concerns and accurately document vehicle symptoms

Prepare repair orders and service estimates

Review recommended maintenance and repairs with customers

Explain technician findings in clear, customer-friendly language

Obtain customer authorization for repairs and additional services

Maintain consistent communication with customers throughout the repair process

Provide accurate updates regarding repair status and completion times

Coordinate with technicians, parts personnel, warranty administrators, and service management

Schedule maintenance and repair appointments

Review completed repair orders with customers

Explain invoices, warranty coverage, and recommended future maintenance

Follow up with customers to help ensure satisfaction

Build long-term relationships that encourage repeat service business

Maintain accurate customer and vehicle records

Help achieve dealership customer satisfaction, productivity, and service sales goals

Qualifications

Previous automotive service advisor, service writer, dealership service consultant, or automotive customer service experience is preferred

Chrysler, Dodge, Jeep, Ram, or Stellantis dealership experience is a plus

Strong customer service and communication skills

Ability to explain automotive maintenance and repairs clearly

Strong organizational and multitasking abilities

Comfortable working in a fast-paced dealership service environment

Basic computer and dealership software skills

Sales-oriented mindset without sacrificing customer service

Professional appearance and positive attitude

Valid driver's license with an acceptable driving record

Dependable, motivated, and team-oriented

Why Join Diehl CDJR of Grove City?

Diehl CDJR of Grove City is part of Diehl Automotive, a growing automotive organization serving customers throughout Pennsylvania and Ohio.

Our Service Advisors have the opportunity to work with an established dealership team while building relationships with owners of Jeep, Ram, Dodge, Chrysler, and other vehicles.

We believe successful Service Advisors do more than write repair orders. They build trust with customers and help turn first-time service visitors into long-term Diehl customers.

Benefits

Eligible full-time employees may receive:

Competitive compensation

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and paid time off

Employee vehicle purchase and service discounts

Factory and dealership training opportunities

Career development

Advancement opportunities throughout Diehl Automotive

Professional, team-oriented work environment

Automotive Service Advisor Jobs in Grove City, PA

Diehl CDJR of Grove City is conveniently located for candidates throughout Grove City, Mercer, Slippery Rock, Harrisville, Barkeyville, Sandy Lake, Franklin, New Castle, Butler, Hermitage, Sharon, and surrounding Mercer County and Western Pennsylvania communities.

If you're searching for an Automotive Service Advisor job in Grove City, Service Writer job, Chrysler Service Advisor position, Jeep Service Advisor job, Ram Service Advisor career, dealership service job, automotive customer service position, or auto dealership job in Mercer County, this could be the opportunity you've been looking for.

Build Your Automotive Career With Diehl

If you're organized, motivated, comfortable working with customers, and know how to turn excellent communication into an outstanding service experience, we want to meet you.

Apply today for the Automotive Service Advisor position at Diehl Chrysler Dodge Jeep Ram of Grove City and take the next step in your automotive career with Diehl Automotive.

Diehl Automotive is an Equal Opportunity Employer.