Customer Service Representative

Customer Service Representative - Diehl Collision of Bellevue

Location: Bellevue, PA | Pittsburgh Area Job Type: Full-Time

Diehl Collision of Bellevue is looking for a friendly, organized, and dependable Customer Service Representative (CSR) to join our growing collision center team. If you enjoy helping people, have strong communication skills, and thrive in a fast-paced environment, we want to hear from you!

As a Customer Service Representative, you will often be the first point of contact for customers following an accident or vehicle damage. You'll play an important role in creating a positive customer experience by answering questions, coordinating appointments, assisting with paperwork, and keeping customers informed throughout the collision repair process.

Responsibilities

Greet customers in person and provide professional, friendly service

Answer incoming phone calls and respond to customer inquiries

Schedule collision repair estimates, appointments, and vehicle drop-offs

Assist customers with basic questions regarding the collision repair process

Communicate with collision estimators, technicians, insurance companies, and other team members

Provide customers with updates regarding their vehicle repairs

Assist with repair orders, customer paperwork, and insurance documentation

Coordinate vehicle pickup and delivery when necessary

Maintain accurate customer information and records

Help keep the front office and customer reception areas organized

Follow up with customers to help ensure a positive experience

Perform general administrative and clerical duties as needed

Qualifications

Previous customer service, receptionist, administrative, dealership, or collision center experience is preferred

Automotive or insurance experience is a plus, but not required

Excellent verbal and written communication skills

Professional and positive attitude

Strong organizational and multitasking abilities

Comfortable working with computers, phones, email, and office software

Ability to work effectively in a busy automotive repair environment

Dependable, punctual, and detail-oriented

Ability to communicate professionally with customers, insurance representatives, and coworkers

Why Join Diehl Collision?

Diehl Collision is part of Diehl Automotive, a growing automotive organization serving communities throughout Western Pennsylvania and Ohio. Our collision centers work with customers and insurance companies to make the repair process as convenient and stress-free as possible.

We offer a professional work environment, opportunities for advancement, and the chance to build a long-term career with a growing automotive organization.

Benefits

Eligible full-time employees may receive:

Competitive compensation

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and vacation

Employee vehicle purchase and service discounts

Career advancement opportunities

Training and professional development

Supportive team environment

Bellevue & Pittsburgh-Area Automotive Jobs

This position is conveniently located for candidates searching for customer service jobs in Bellevue, PA, as well as opportunities nearPittsburgh, Avalon, Ben Avon, Emsworth, West View, Ross Township, McKees Rocks, North Hills, and surrounding Allegheny County communities.

If you're searching for an automotive customer service job, collision center CSR position, auto body shop receptionist job, dealership customer service position, collision repair customer service career, or automotive office job in the Pittsburgh area, Diehl Collision of Bellevue may be the right opportunity for you.

Apply today to join the team at Diehl Collision of Bellevue and build your career with Diehl Automotive!

Diehl Automotive is an Equal Opportunity Employer.