Service Manager

Your New Opportunity Lead a High-Performing Team. Drive Workshop Excellence. Build Strong Customer Partnerships. Penske New Zealand is a leading distributor and service provider for some of the world's most respected brands in the transport and power systems industry. Due to a family relocation, we are seeking an experienced and motivated Service Manager to lead our Auckland Service Department.

This is an exciting opportunity for a mechanically minded leader who understands what it takes to run a successful workshop, develop technicians, deliver exceptional customer outcomes, and drive operational performance. Reporting directly to the Branch Manager, you will lead a skilled team of technicians, service advisors and support staff while taking ownership of workshop performance, customer satisfaction, safety, quality and profitability.

If you enjoy leading people, improving processes, solving operational challenges and creating a high-performing workshop culture, we'd love to hear from you. What's on offer? Permanent, full-time position working a Monday to Friday, 45-hour week. Competitive remuneration package including a generous base salary and full-use company vehicle.

Leadership role within a respected and growing business. Opportunity to influence the success of our biggest branch within New Zealand. Ongoing professional development and leadership growth opportunities. Supportive team culture with a strong focus on safety, quality and customer service. What You'll Be Responsible For As Service Manager, you'll play a critical role in the success of our Auckland branch by: Leading and developing a team of technicians and service professionals to achieve outstanding results.

Driving a strong culture of safety, quality, accountability and continuous improvement. Monitoring and improving workshop productivity, labour utilisation, WIP, warranty recovery and debtor performance. Delivering exceptional customer service and building long-term customer relationships. Ensuring workshop operations run efficiently while maintaining high standards of workmanship.

Achieving and exceeding revenue, gross margin and operational targets. Facilitating regular toolbox meetings and communicating business objectives effectively. Overseeing recruitment, onboarding and development of service department employees. Managing service department assets, resources and operational controls. Identifying opportunities to enhance customer value, workshop performance and business growth.