Training Provider Relationship Manager - Permanent

Training Provider Relationship Manager Hours of Work: Full-time (35 hours per week) Contract: Permanent Grade: SC2 Target Salary: £42,642 per annum+ £6,452 annual Car Allowance + £580 annual Mobile Workiing Allowance Location: Mobile

• South and South-West Although this role covers the South and Southwest, a majority of our Training Providers in this region are based within the West Midlands and South Wales area. where a larger volume of work is required. Locations covered within role include (Birmingham, Black Country, Warwickshire, Herefordshire, Worcestershire, Gloucestershire, Swindon, Wiltshire, Dorset, Avon, Somerset, Devon, Cornwall, Oxfordshire , Buckinghamshire, Berkshire, Milton Keynes, Mid Wales and South Wales.) About the Role We have a fantastic opportunity to be part of the CITB Customer Engagement Team as a Training Provider Relationship Manager, where you will be engaging with training providers on behalf of CITB. Whilst the role involves supporting the growth and engagement of the Training Provider Network, this is not a sales or new business development role. We are looking for an experienced relationship manager who can build trusted partnerships, manage and develop existing provider relationships, understand provider challenges, and work collaboratively to improve outcomes across the construction training sector. You will build and maintain positive relationships with providers who deliver construction training, while also supporting their business development needs. A good understanding of the construction skills landscape, alongside experience within construction training, would be highly beneficial in this role. You will use this knowledge to understand the challenges and opportunities facing training providers and support them effectively within an evolving construction skills landscape. We are looking for someone who is comfortable travelling extensively across Great Britain to meet and build rapport with our customers, and a keen collaborator who can ensure clear communication channels with colleagues across the business. You will manage stakeholder expectations across CITB and your customers. You’ll be the main point of contact for our customers and will need to support their business development in an evolving construction skills landscape. What you’ll be doing: Key Responsibilities: Lead responsibility for relationships with a caseload of providers. Grow the network through business development activities, promoting opportunities to eligible training providers and supporting them through sign up/other contracting processes. Conduct regular review meetings which consider provider performance from a range of perspectives. Maintain links and engagement with key teams including Employer Networks, New Entrant Support Teams (NEST), Quality and Standards, and Products; and with services delivered by our enabling partner to ensure provider experience is managed holistically. Advocate on behalf of providers, giving feedback and insight to relevant internal stakeholders on the operation of the network and potential improvements. Maintain broad, up to date knowledge and understanding of the full CITB offer and the construction sector including an excellent understanding of the Training Provider Network and associated processes. Represent CITB at meetings, large scale events with providers, employers and stakeholders and on social media channels. Communicate and present the full breadth of the CITB offer, and insights/forecasting, adapting, and developing new presentations and materials depending on the needs of the audience. Work with colleagues across the business to respond to complex provider queries or informal complaints. Escalate queries or seek expert input in the right part of the organisation on a needs-led basis. Maintain accurate records of customer engagement using CRM (other reporting tools as appropriate) provide written narrative and analysis for internal and external audiences. Represent the engagement team on internal projects or relationship management meetings as required. In the devolved nations, provide nation specific training provision insight to aid with skills policy influencing, where applicable and as requested. What we’re looking for: This role would suit candidates with experience in account management, stakeholder engagement, partnership management, customer success, provider relationship management, or training provider engagement. Essential Proven relationship management skills. Proven experience of delivering business development outcomes. Proven ability to plan and manage own workload to deliver against a range of priorities. Experience of delivering a high-quality customer service. Demonstrable well-developed communication and interpersonal skills. Demonstrable ability to assimilate complex information and maintain a broad base of sectoral knowledge. Proven ability to deliver outcomes through collaborative working. Good knowledge of the construction training and skills landscape. Good knowledge of the range of construction training providers and provision. Educated to A-Level standard or equivalent qualification level or demonstrable practical experience Desirable Knowledge and experience working in or with the construction industry. Knowledge of training and upskilling routes into construction. A working knowledge of CITB products and their applicability to the training provider audience. For posts based in Wales – CITB is committed to providing a consistent service in Welsh and English, and so the ability for the successful candidate to be able to speak and work through the medium of Welsh is desirable. Why join CITB? 25 days holiday + bank holidays 3 additional days Christmas shutdown Generous pension scheme (up to 9% employer contribution) Life assurance (4x salary) 2 paid volunteering days per year Professional development & funded training qualifications Employee Assistance Programme Be part of a respected organisation shaping the future of UK construction Closing Date Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment. Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Rheolwr Perthynas Darparwyr Hyfforddiant Oriau Gwaith: Llawn amser (35 awr yr wythnos) Contract: Parhaol Gradd: SC2 Cyflog Targed: £42,642 y flwyddyn: Lwfans Car blynyddol o £6,452 + Lwfans Gweithio Symudol blynyddol o £580 Lleoliad: Symudol – De a De-orllewin Er bod y rôl hon yn cwmpasu De a De-orllewin Lloegr, mae mwyafrif ein Darparwyr Hyfforddiant yn y rhanbarth hwn wedi'u lleoli yn ardal Gorllewin Canolbarth Lloegr a De Cymru, lle mae angen mwy o waith. Mae'r lleoliadau a gwmpesir gan y rôl yn cynnwys Birmingham, y Black Country, Swydd Warwick, Swydd Henffordd, Swydd Gaerwrangon, Swydd Gaerloyw, Swindon, Wiltshire, Dorset, Avon, Gwlad yr Haf, Dyfnaint, Cernyw, Swydd Rydychen, Swydd Buckingham, Berkshire, Milton Keynes, Canolbarth Cymru a De Cymru. Ynglŷn â’r Rôl Mae gennym gyfle gwych i ymuno â Thîm Ymgysylltu â Chwsmeriaid CITB fel Rheolwr Perthynas Darparwyr Hyfforddiant, lle byddwch yn ymgysylltu â darparwyr hyfforddiant ar ran CITB. Byddwch yn meithrin ac yn cynnal perthnasoedd cadarnhaol â darparwyr sy'n cynnig hyfforddiant adeiladu, gan gefnogi eu hanghenion datblygu busnes hefyd. Byddai dealltwriaeth dda o'r dirwedd sgiliau adeiladu, ynghyd â phrofiad ym maes hyfforddiant adeiladu, yn fuddiol iawn yn y rôl hon. Byddwch yn defnyddio'r wybodaeth hon i ddeall yr heriau a'r cyfleoedd sy'n wynebu darparwyr hyfforddiant ac i'w cefnogi'n effeithiol o fewn tirwedd sgiliau adeiladu sy'n esblygu. Rydym yn chwilio am rywun sy'n gyfforddus yn teithio'n helaeth ar draws Prydain Fawr i gwrdd â'n cwsmeriaid a meithrin perthynas dda â nhw, ac sy'n awyddus i gydweithio ac yn gallu sicrhau sianeli cyfathrebu clir gyda chydweithwyr ar draws y busnes. Byddwch yn rheoli disgwyliadau rhanddeiliaid ar draws CITB a'ch cwsmeriaid. Chi fydd y prif bwynt cyswllt ar gyfer ein cwsmeriaid a bydd angen i chi gefnogi eu datblygiad busnes mewn tirwedd sgiliau adeiladu sy'n esblygu. Yr hyn y byddwch chi’n ei wneud: Cyfrifoldebau Allweddol: Prif gyfrifoldeb am berthnasoedd â llwyth achosion o ddarparwyr Tyfu'r rhwydwaith drwy weithgareddau datblygu busnes, hyrwyddo cyfleoedd i ddarparwyr hyfforddiant cymwys a'u cefnogi drwy brosesau cofrestru/contractio eraill Cynnal cyfarfodydd adolygu rheolaidd sy'n ystyried perfformiad darparwyr o ystod o safbwyntiau Cynnal cysylltiadau ac ymgysylltiad â thimau allweddol gan gynnwys Rhwydweithiau Cyflogwyr, Timau Cymorth i Newydd-ddyfodiaid (NEST), Ansawdd a Safonau, a Chynhyrchion; a gyda gwasanaethau a ddarperir gan ein partner galluogi i sicrhau bod profiad darparwyr yn cael ei reoli'n gyfannol Eirioli ar ran darparwyr, gan roi adborth a mewnwelediad i randdeiliaid mewnol perthnasol ar weithrediad y rhwydwaith a gwelliannau posibl Cynnal gwybodaeth a dealltwriaeth eang a chyfoes o gynnig llawn CITB a'r sector adeiladu gan gynnwys dealltwriaeth ragorol o’r Rhwydwaith Darparwyr Hyfforddiant a phrosesau cysylltiedig Cynrychioli CITB mewn cyfarfodydd, digwyddiadau ar raddfa fawr gyda darparwyr, cyflogwyr a rhanddeiliaid ac ar sianeli cyfryngau cymdeithasol Cyfathrebu a chyflwyno lled llawn cynnig CITB, a mewnwelediadau/rhagolygon, addasu a datblygu cyflwyniadau a deunyddiau newydd yn dibynnu ar anghenion y gynulleidfa Gweithio gyda chydweithwyr ar draws y busnes i ymateb i ymholiadau cymhleth gan ddarparwyr neu gwynion anffurfiol. Codi ymholiadau i lefel uwch neu geisio mewnbwn arbenigol gan y rhan briodol o'r sefydliad yn ôl yr angen Cadw cofnodion cywir o ymgysylltiad â chwsmeriaid gan ddefnyddio CRM (ac offer adrodd eraill yn ôl yr angen) a darparu naratif a dadansoddiad ysgrifenedig ar gyfer cynulleidfaoedd mewnol ac allanol Cynrychioli'r tîm ymgysylltu ar brosiectau mewnol neu gyfarfodydd rheoli perthnasoedd yn ôl yr angen Yn y cenhedloedd datganoledig, darparu mewnwelediad i ddarpariaeth hyfforddiant sy'n benodol i'r genedl er mwyn helpu i ddylanwadu ar bolisi sgiliau, lle bo hynny'n berthnasol ac yn unol â cheisiadau. Yr hyn yr ydym yn chwilio amdano: Hanfodol Sgiliau rheoli perthnasoedd profedig Profiad profedig o gyflawni canlyniadau datblygu busnes Gallu profedig i gynllunio a rheoli eich llwyth gwaith eich hun i gyflawni yn erbyn ystod o flaenoriaethau Profiad o ddarparu gwasanaeth cwsmeriaid o ansawdd uchel Sgiliau cyfathrebu a rhyngbersonol datblygedig iawn y gellir eu dangos Gallu profedig i gymathu gwybodaeth gymhleth a chynnal sylfaen eang o wybodaeth sectoraidd Gallu profedig i gyflawni canlyniadau trwy gydweithio Gwybodaeth dda am dirwedd hyfforddiant a sgiliau adeiladu Gwybodaeth dda am yr ystod o ddarparwyr a darpariaeth hyfforddiant adeiladu Addysg i safon Lefel A neu lefel gymhwyster cyfatebol neu brofiad ymarferol y gellir ei ddangos. Dymunol Gwybodaeth a phrofiad o weithio yn neu gyda'r diwydiant adeiladu. Gwybodaeth am lwybrau cymhwysedd ac uwchsgilio i'r diwydiant adeiladu. Gwybodaeth ymarferol am gynhyrchion CITB a'u cymhwysedd i gynulleidfa'r darparwyr hyfforddiant. Ar gyfer swyddi yng Nghymru – mae CITB wedi ymrwymo i ddarparu gwasanaeth cyson yn y Gymraeg a'r Saesneg, ac felly mae'r gallu i'r ymgeisydd llwyddiannus siarad a gweithio drwy gyfrwng y Gymraeg yn ddymunol. Pam ymuno â CITB?
• 25 diwrnod o wyliau + gwyliau banc
• 3 diwrnod ychwanegol ar gyfer cyfnod cau'r Nadolig
• Cynllun pensiwn hael (cyfraniad cyflogwr o hyd at 9%)
• Yswiriant bywyd (4 gwaith y cyflog)
• 2 ddiwrnod o wirfoddoli â thâl y flwyddyn
• Datblygiad proffesiynol a chymwysterau hyfforddiant wedi'u hariannu
• Rhaglen Cymorth i Weithwyr
• Bod yn rhan o sefydliad uchel ei barch sy'n siapio dyfodol y diwydiant adeiladu yn y DU Dyddiad Cau Sylwch ein bod yn cadw'r hawl i gau'r swydd wag cyn y dyddiad cau a nodwyd. Bydd ceisiadau'n cael eu hadolygu'n barhaus; felly, anogir ymgeiswyr i gyflwyno ceisiadau'n gynnar er mwyn osgoi siom. Deallusrwydd Artiffisial Gall Deallusrwydd Artiffisial fod yn offeryn defnyddiol i gefnogi eich cais; fodd bynnag, rhaid i bob enghraifft a datganiad a ddarperir fod yn wir, yn gywir yn ffeithiol ac yn deillio'n uniongyrchol o'ch profiad eich hun. Os nodir achosion o lên-ladrad (cyflwyno syniadau a phrofiadau pobl eraill, neu ddeunydd a gynhyrchwyd gan ddeallusrwydd artiffisial, fel rhai eich hun), gellir tynnu ceisiadau yn ôl a gall ymgeiswyr mewnol wynebu camau disgyblu.