HubSpot Implementation/Onboarding Specialist [REMOTE]

As a member of the Hubspot Implementation team, this role will guide customers through the Hub. Spot technical software setup, identifying objectives, training, and initial activation and adoption. Currently, we offer a hybrid of Hub. Spot’s traditional onboarding and Onboarding by Objectives. Our customers vary in size and industry, and projects vary in complexity ranging from Base Implementations (Technical setup) plus a Marketing/Sales/Service Hub to full migrations.

The candidate should be a motivated team member with strong communication skills, a passion for helping people, an interest in problem-solving, desire to continuously learn and improve, and the flexibility to help with various projects. Success in this role is quantitatively measured via client interaction/CSAT, and internal KPIs.

Core duties and responsibilities of the role: Standard Hub. Spot Implementation: Research, Discovery Calls, Identify Objectives, create a project plan, conduct regular customer calls, provide pre-call goals and resources, and follow up with customers on the next steps. Evaluate a customer's current tech stack, recommend an onboarding approach, and develop a plan to lead the customer to long-term success.

Ongoing attention to product adoption and developing a growth plan for their future success using Hub. Spot. Advise clients on Hub. Spot best practices and work with clients to guide their initial Hub. Spot setup. Build strong client relationships through transparency, candid communication, business understanding, and excellent execution and delivery.

Required qualifications: Prior experience conducting Hub. Spot Implementations/Onboarding. Reliable high-speed internet connection. Quiet workspace. A dedicated workspace appropriate for conducting customer working sessions. Fluent-level written and verbal English skills. Impeccable attention to detail. Certifications needed: Objective Based Onboarding Marketing Software Certification Marketing Hub Implementation Certification Hub.

Spot Marketing Software Inbound Marketing Getting Started with the CRM Sales Software Certification Hub. Spot Sales Software Inbound Sales Service Software Certification Inbound Service Fundamentals Service Hub Admin Course Client Management Certification Delivering Client Success Guided Client Onboarding