Customer Service Representative

As a Veterinary Receptionist, you will be the first point of contact for our clients, both in-person and over the phone. Your primary responsibilities will include managing client communications, scheduling appointments, handling payments, and providing administrative support to the veterinary team.

Key Responsibilities

• Greet clients and their pets warmly, creating a welcoming atmosphere in the clinic.
• Answer incoming calls, manage multiple phone lines, and respond to client inquiries with accurate information.
• Schedule appointments, manage the appointment calendar, and confirm upcoming appointments.
• Check-in and check-out patients, ensuring all necessary paperwork is completed.
• Process payments, issue receipts, and handle any billing inquiries.
• Maintain client and patient records, ensuring all information is up-to-date and entered accurately into the practice management software.
• Provide clients with information about services, products, and after-care instructions.
• Assist with the coordination of patient flow to ensure smooth operation of the clinic.
• Perform general office duties such as digital faxing, emailing, and managing office supplies.
• Collaborate with the veterinary team to ensure the highest quality of care is provided to all patients.
• Assist in maintaining the cleanliness and organization of the reception area.
• Handle client concerns or complaints in a professional manner, escalating issues to management when necessary.
• Adhere to all clinic policies, procedures, and safety protocols. The Veterinary Receptionist position requires availability during the following hours:
• Monday through Friday 7:15 or 7:30 am- 5:30 pm. Saturday (on rotation) 7:45-12:30 pm Benefits:
• Competitive salary.
• Health, dental, and vision insurance. - 401(k) Retirement
• Paid time off and holidays.
• Employee discounts on veterinary services and products.
• Opportunities for professional development and career advancement.

Compensation

for the CSR position is looking to start at $17/hr based on experience and work ethic. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.