Senior Living Advisor

Role Overview As a Senior Living Advisor, you will be a dynamic ambassador for the VMP Campus, working directly with residents, families, and community partners. You will drive occupancy through community engagement, program promotion, and gold standard level oof customer service throughout the process.

Key Responsibilities

Community Engagement and outreach Act as a visible VMP Representative at community projects, events, and public gatherings. Build and maintain relationships with referral sources, local businesses, and community leaders to foster ongoing partnerships. Contribute to marketing strategy and event planning, including market research and exhibiting at community events.

Sales and Resident Advocacy Conduct tours for prospective residents and families, guiding them through admissions and coordinating with internal team members for smooth onboarding. Serve as a resource to residents and families, offering information and support on programs, services, and relevant community resources. Project & Event Management Plan and execute open houses and special events.

Track and report on event effectiveness. Administration & Compliance Maintain accurate records in the CRM system and ensure compliance with resident rights, privacy guidelines, and regulatory requirements. Participate in cross functional committees and support muti-departmental initiatives as assigned.

Qualifications

Experience in long-term care proven ability to plan and implement sales our outreach objectives. Minimum high school diploma plus at least 2 years of customer service experience. Strong communication skills, with ability to present in diverse audiences. Proficient in Microsoft Office and CRM database systems. Valid Wisconsin drivers license, ability to be able to travel up 25% of the time.

Physical & Work Environment Requirements Regular standing, walking, and interaction with residents and families. Ability to lift up to 25lbs. occasionally. Willingness to work in varying environmental conditions (indoors/outdoors)