Operations Leader (Mandarin Speaker) - Thailand

Job Purpose Lead day-to-day operations of MOVA's cashback platform in the Thailand market ; owning merchant/platform partnerships, campaign execution, and cross-functional delivery between tech, marketing, and regional HQ.

Minimum Qualifications

Bachelor's degree in Business, Management, IT, Engineering, or related field. Experience: Min. 3 years in operations, with at least 2 years in a leadership/supervisory role. Digital apps, e-commerce, fintech, or marketplace background strongly preferred. Technical foundation (mandatory): Working understanding of mobile/web app product cycles (release flow, QA/UAT, bug triage, incident escalation).

Able to read and interpret data ; dashboards, funnels, transaction/settlement reports; comfortable with SQL basics, Excel/Google Sheets advanced, and BI tools (Metabase, Looker, Power BI). Familiar with API-based integrations and partner onboarding at a conceptual level ; able to communicate requirements to engineering without needing translation.

Understands app KPIs: DAU/MAU, retention, conversion, GMV, take rate, cashback liability. Language (mandatory): Mandarin — business fluent, spoken and written; required for daily coordination with regional HQ, principals, and Chinese-speaking partners. English — business fluent, spoken and written; required for documentation, reporting, and regional stakeholder communication.

Thai is an advantage. Business acumen: Understands unit economics of a cashback/commission model ; merchant commission, cashback payout, margin, and burn control. Able to build and defend an operational budget, forecast volume, and translate business targets into operational plans. Basic grasp of contracts, SLAs, and commercial terms with platform partners.

Mobility (mandatory): Willing and available to be based in Thailand for a minimum committed term (recommend stating 1-2 years), with valid travel documents and eligibility for a Thai work permit.