Business Development Manager

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!

What We Offer

• Medical, dental, and vision insurance

• Life insurance

• Employee purchase and service discounts

• Upbeat and progressive work environment

• Tenured leadership team

• Career advancement opportunities

Honda World is seeking a BDC Manager. This position will be responsible for managing all aspects of the department including handling Internet leads, inbound phone calls, and customer retention, for both sales and service.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)

• Manage a group of customer service representatives in a call center environment

• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators

• Cultivate engaged, intelligent and consistent staff

• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet

• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)

• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned

• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

** Qualifications**

• Superior communication skills, both oral and written

• Minimum of two years BDC experience required

• At least one year of automotive management experience is preferred

• Strong email and phone presence is necessary

• Exceptional leadership skills

• Outstanding organizational skills

• Ability to stay strong and calm in a stressful environment; must thrive under pressure

• Ability to pass pre-employment background check and drug test