Receptionist-Data Entry

Job Description – Receptionist-Data Entry SUMMARY: Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location. Answers, screens, and directs phone calls to staff; takes messages and schedules appointments. Receives mail, documents, packages, and courier deliveries and delivers or distributes items.

Data entry specialist insures that all the information on daily report i s correct and verifies that the numbers from the previous day match the numbers on the report.

DUTIES AND RESPONSIBILITIES

Answer all incoming calls with "Good morning/afternoon, thank you for calling 911 Pain Management my name is ______, how may I help you? Make outgoing calls with a smile and end calls with "Have a great/fantastic day!" Greet patients, guests or visitors who walk in with a welcoming "Good morning/afternoon.” S tatus is to be provided when requested and scheduling new or existing patients must be done when calls come in.

Contact referring offices to confirm patient information and contact patients to schedule appointments. At the end of the day the daily activity report is filtered into different categories: released, scheduled, or pending When scheduling a patient, record their name, DOB, telephone number, areas of treatment, attorney (if any), current therapy , referring clinic, date of injury and other vital information to register the patient in Prognocis.

Throughout the day, emails, fax & chats must be reviewed, printed and acknowledged. Check in patients at their appointment time. V erify and clarify the patient’s name and DOB, then check into Prognocis, sign in on Patient sign in sheet, ensure the number is placed on the patient’s chart and mark ready for Medical MINIMUM JOB REQUIREMENTS: High school diploma or above Experience in a medical office Experience with Microsoft Office Pleasant demeanor and outgoing personality KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Accuracy in all documentation and system updates.

Ability to maintain calendars and schedule appointments. Communication is crucial when a patient is either, checked in , unavailable, rescheduled or if there are any complications. Knowledge of outpatient clinical administrative procedures. Proficiency in systems – electronic medical record systems, Microsoft Office, etc.

WORKING CONDITIONS AND PHYSICAL EFFORT: Work is performed in a medical clinical environment. Moderate physical activity. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Occasional Saturday work required.

Occasional travel to other 911 Pain Management offices required.